Terms of Service

1. About these Terms

These Terms of Service (“Terms”) govern access to and use of Languvia’s website, cloud platform, managed translation services, connected-site services, publishing tools, support services and related offerings, collectively referred to as the “Services”. The Services are operated by [Full registered legal name of the company], trading as Languvia. In these Terms, “Languvia”, “we”, “us” and “our” refer to that company. “You” and “Customer” refer to the individual or organisation entering into this agreement. By accepting these Terms during registration, purchasing a subscription or otherwise expressly agreeing to them, you enter into an agreement with Languvia. If you accept on behalf of an organisation, you confirm that you have authority to bind that organisation. Your purchase confirmation, any expressly agreed order form and applicable service-specific terms form part of this agreement. A separately signed agreement takes priority where it expressly changes these Terms. An applicable Data Processing Addendum takes priority on matters concerning the processing of personal data. Our Privacy Policy and Cookie Policy explain how information is handled. Accepting these Terms does not replace any separate consent required for optional cookies, marketing or other consent-based processing.

1. What Languvia provides

Languvia provides managed website translation and multilingual publishing services. Depending on your product, subscription and supported website configuration, the Services may include automated translation, translation memory, terminology controls, quality checks, visual editing, content synchronisation and multilingual search-engine optimisation tools.

Languvia for WordPress connects supported WordPress websites to Languvia’s managed translation platform. Its supported coverage includes website content, navigation, taxonomies, media metadata, translated URLs and WooCommerce content and language-aware storefront workflows. Availability depends on the selected plan and compatibility of the connected website. Languvia

Languvia Newsroom provides publisher-focused workflows, including translation prioritisation, source-revision synchronisation, editorial approval, fidelity checks and multilingual publishing information. It is a separate product with its own plan allowances and operational limits. Languvia Other connectors, APIs and integrations are included only where they are expressly available under your subscription or order. A feature described as “Beta”, “Preview” or “Coming Soon” is not a commitment that a production-ready service is included in your purchase. Languvia

A human-review workflow does not automatically include the work of a professional translator. Any paid proofreading, editorial review, migration or custom implementation service must be expressly included in your plan or separately ordered.

1. Eligibility, accounts and authorised users

You must be at least 18 years old and legally capable of entering into this agreement. You must provide accurate registration and billing information, maintain an accessible account email address and keep your account information reasonably up to date. You are responsible for protecting your email account, one-time passwords, authentication methods, website credentials and connector credentials. Do not share individual sign-in credentials where separate authorised-user access is available. You are responsible for the activities of people you authorise to use your workspace. This does not make you responsible for unauthorised activity caused by Languvia’s breach of its security obligations. An agency or service provider connecting a client’s website must have that client’s permission to access the website, submit its content and operate the relevant workflows. Agency access does not transfer ownership of the client’s content to the agency or Languvia. Notify us promptly if you suspect unauthorised access, a compromised connector or misuse of your account.

1. Website connection and publishing authority

You may connect only websites that you own, administer or are authorised to manage. By enabling a connector or integration, you authorise Languvia to access and process the content and technical information reasonably necessary to provide the selected Services. Depending on your settings, this may include retrieving source content, delivering translations, updating supported metadata and synchronising revisions. You remain responsible for selecting the appropriate languages, exclusions, publishing permissions and review requirements. Enabling automatic publishing authorises supported translations and updates to be published without separate approval for each item. You should use review-before-publish settings for content that requires editorial, professional or legal approval. This authorisation is limited to the functions you enable. It is not unrestricted permission for Languvia or its support personnel to modify unrelated website files, business records or settings.

Maintain appropriate backups and test material configuration changes before applying them to a production website. Verify important corrections and removals across all language versions; changes may not propagate to unsupported integrations, external caches or third-party copies.

1. Plans, allowances and usage measurement

Your subscription includes the features and allowances disclosed in your purchase confirmation and the plan information presented before purchase. Allowances may be measured by connected websites, active target languages, translation characters, source stories, processing capacity or other stated units. A character allowance is not a word allowance. Your billing interval and allowance-reset interval may also differ; an annual subscription does not automatically mean that an entire year’s processing allowance is available immediately. Languvia The applicable counting rules, reset periods, treatment of revisions and repeated requests, and any rollover arrangements must be disclosed in the relevant plan or usage documentation.

Adding languages, changing source content or requesting a new translation may consume additional allowance under those rules. Do not assume that retranslations, revisions or processing across multiple languages are unlimited. When an allowance is reached, additional processing may be queued or paused until the allowance renews or you approve additional capacity. We will not charge for overages or automatically upgrade you to a higher-priced plan without your authorisation to the disclosed charges. Contact support if you believe your usage has been recorded incorrectly. We will investigate and correct verified metering errors.

1. Prices, payments and renewals

The applicable price, currency, billing interval, taxes and any mandatory charges will be disclosed before you complete a purchase. You authorise charges only for the subscription, renewal arrangement and additional services you expressly approve. Where you select an automatically renewing subscription, it renews for the disclosed billing period until cancelled. You are responsible for keeping your payment information current and paying valid, undisputed charges when due. Payment processing may be handled by an external payment provider, whose applicable payment terms also govern its services. If a payment fails, we may notify you and restrict new paid-service processing after any grace period communicated to you. A failed payment does not authorise us to delete your locally stored website content. We will give at least 30 days’ notice of an increase to a recurring subscription price. The increase will apply no earlier than your next renewal after that notice period, unless you expressly agree otherwise. Changes required by law, including applicable tax changes, may take effect as legally required. Any prorated charge or credit for a plan change will be disclosed before you approve the change.

1. Cancellation and refunds

You may cancel automatic renewal through the available billing controls. If those controls are inaccessible or not working, contact Languvia support with your account and subscription details. Unless you expressly request immediate termination, cancellation takes effect at the end of the current paid subscription period. You may continue using the paid Services during that period, subject to these Terms. Uninstalling a plugin, disconnecting a website or stopping use of the Services does not itself cancel a subscription. Refund eligibility is governed by the Refund and Cancellation Policy and any refund offer disclosed at the time of purchase. Cancellation does not, by itself, create a right to reimbursement for services already supplied or usage already consumed. However, nothing in these Terms removes a mandatory right to withdraw, cancel, obtain a refund or receive another remedy under applicable consumer law. Starting to use the Services does not automatically waive those rights. Where separate consent or acknowledgement is legally required for early performance, it must be obtained separately. EUR-Lex Approved refunds will normally be returned through the original payment method, where supported. We will explain any lawful deduction and will not deduct charges prohibited by applicable law. You may raise a genuine billing dispute with us or exercise your lawful rights through your payment provider.

1. Your content and translated output

“Customer Content” includes material you submit or make available for processing, such as website text, articles, product descriptions, metadata, glossaries, media captions and editorial corrections. You retain your existing rights in Customer Content. You confirm that you have the rights, permissions or other lawful authority necessary for Languvia to process that content as instructed. You grant Languvia a non-exclusive, purpose-limited right to access, transmit, store, reproduce, translate and deliver Customer Content only as necessary to provide and secure the Services, address support requests and comply with applicable law. This permission does not authorise unrelated advertising, sale of Customer Content or general-purpose AI-model training without separate lawful authorisation. As between you and Languvia, you may use translations and editorial changes generated for you, subject to rights in the original material and applicable third-party rights. To the extent Languvia acquires transferable intellectual-property rights in that output, Languvia assigns those rights to you. We do not promise that automated output is unique, exclusive or independently eligible for intellectual-property protection. Where translations have been delivered into your website’s local storage, cancelling the cloud subscription does not transfer ownership of that content to Languvia or prevent your lawful continued use of it. Languvia

1. Translation quality and human oversight

Automated translation can contain omissions, incorrect terminology, unsuitable wording or changes in meaning. Results may vary according to language, context, source quality and subject matter. Quality checks, glossary controls and fidelity indicators are designed to identify certain issues. They are not certification that a translation is factually correct, legally sufficient or suitable for every purpose. A quality score must not be interpreted as a guaranteed percentage of accuracy. Languvia You are responsible for arranging appropriate review before relying on or publishing translations where errors could have significant consequences. This includes legal documents, medical information, financial disclosures, safety instructions, contractual terms and sensitive reporting. Unless expressly agreed in writing, the Services do not include certified, sworn or notarised translation, professional legal advice or independent fact-checking. Report material translation problems with enough information for us to investigate. We will assess reported issues under the applicable support arrangements. These limitations do not remove our obligation to provide the contracted Services with reasonable care and skill.

1. Newsroom, ecommerce and SEO responsibilities

Newsroom publishing. You retain editorial responsibility for your publications, including headlines, quotations, names, figures, attribution, corrections and publication timing. Translation and fidelity checks do not establish that a source story is true or that you have permission to republish it. Priority processing is not a guaranteed deadline unless expressly included in a written service commitment. Ecommerce. You remain responsible for the accuracy and legality of product claims, prices, taxes, delivery information, returns information and customer-facing contractual terms. Translation functionality does not replace your payment, taxation, inventory or order-management systems. Search visibility. Multilingual URLs, metadata, structured data and sitemaps are technical tools. Languvia does not guarantee search-engine indexing, ranking, traffic, sales or acceptance into Google News or another third-party service. You remain responsible for reviewing the effect of language routing, canonical settings and other publishing configurations on your website.

1. Human review and additional professional services

Where Languvia offers and you purchase human proofreading, editorial review, onboarding or other professional services, the accepted order must identify the scope, languages, fees, deliverables and any agreed timing. You must provide sufficiently complete source material and instructions. Changes to the source text or scope after work starts may require a revised quotation or timetable, which must be approved before additional charges are incurred. Any cancellation charge for work already performed or unavoidable third-party costs must be disclosed in the accepted order and permitted by law. Human review does not include specialist certification, independent investigation or legal approval unless expressly stated. You retain final publication responsibility, while Languvia remains responsible for performing the agreed work with reasonable care and skill.

1. Privacy, confidentiality and data processing

Our Privacy Policy explains the handling of account information, submitted content, usage information, billing records, support communications and security-related information. Relevant content may be transmitted to managed translation providers to perform the requested processing. Languvia Where we process personal data on your behalf, each party must fulfil its applicable data-protection obligations. You must have a lawful basis for submitting the information and provide any required notices to the people concerned. Where a Data Processing Addendum or other processing agreement is legally required, it must be in place before the relevant processing begins. These Terms do not replace that agreement or any required international-transfer safeguards. EUR-Lex Do not submit passwords, payment-card details, authentication secrets or personal information unnecessary for the requested service. Processing requiring additional safeguards must be agreed before submission. Each party will protect the other party’s non-public confidential information and disclose it only to authorised people who need it for the agreement, or where disclosure is legally required. We may use service providers to deliver the Services, subject to our contractual and legal responsibilities. Provider changes remain subject to applicable data-processing commitments and notice requirements.

1. Software licences and intellectual property

Languvia and its licensors retain rights in the platform, proprietary service components, branding, documentation and other materials, excluding Customer Content and rights expressly granted to you. During your subscription, you receive a non-exclusive right to access the subscribed cloud Services for your authorised websites and users. You must not share or sell cloud credentials, bypass subscription limits or provide unauthorised access to Languvia’s infrastructure. An agency plan permits authorised client work within its stated scope; it does not automatically grant unrestricted resale or white-label distribution rights. Open-source software is governed by its applicable open-source licence. Nothing in these Terms limits rights granted under the GNU General Public License or another applicable open-source licence. Cloud-access restrictions do not remove those software rights, and open-source software rights do not automatically include access to a paid cloud service. WordPress Developer Resources No trademark rights are granted except those reasonably necessary to identify the Services accurately or otherwise permitted by law.

1. Compatibility, availability and backups

The Services depend on supported website software, hosting, network connectivity and properly configured integrations. You are responsible for maintaining supported versions, reasonable website security and any third-party licences necessary for your environment. Custom development, theme changes, caching, security tools and other plugins may affect compatibility. Languvia will use reasonable care in providing the Services, but does not guarantee uninterrupted operation or compatibility with every configuration. Published translations served through the supported local runtime are designed to remain accessible during cloud interruptions. Continued operation nevertheless depends on your website, local data and required runtime remaining functional. Pending cloud translation and synchronisation work may be delayed. Languvia Languvia is not a substitute for independent website and database backups unless a separate backup service has been expressly contracted. Any guaranteed availability percentage, response time, recovery objective or service credit must be stated in an agreed Service Level Agreement. Priority support alone does not create such a guarantee.

1. Support and automated assistance

Support is provided through the channels and service scope associated with your plan. Please provide sufficient information to reproduce or assess an issue without sharing unnecessary confidential information. Where enabled, automated support may explain features, analyse permitted diagnostics, recommend steps or assist with supported recovery workflows. Automated responses may contain errors and do not constitute a binding contractual amendment or professional advice. Supported automatic recovery may retry eligible operations or perform permitted checks. Actions outside the authorised recovery scope require appropriate approval. A support alert or ticket does not, by itself, confirm that a person is actively working on the issue or that it has been resolved. Languvia Unless separately agreed, support does not include unrestricted custom development, administration of unrelated systems, general website maintenance or guaranteed resolution of third-party defects. Serious security, data-loss and billing concerns should be reported through the support system or the relevant contact in Section 23.

1. Acceptable use and fair usage

You must use the Services lawfully and within your authorised subscription. You must not use Languvia to infringe intellectual-property or privacy rights; distribute malicious code; conduct phishing or fraud; gain unauthorised access; interfere with other customers; bypass security or metering controls; or process content that you are legally prohibited from supplying. You must not create multiple accounts to evade trial or usage restrictions, conceal abusive automation or misrepresent your authority over a connected website. High-volume or “Enterprise” service does not mean unlimited computing resources. Applicable capacity thresholds, concurrency limits and fair-usage requirements must be disclosed in your plan or order. Where usage threatens service stability, we may apply proportionate rate limits, pause affected processing or discuss additional capacity. We will explain the issue where reasonably possible and will not impose undisclosed retrospective overage fees. Nothing in this section prohibits lawful criticism, legitimate complaints, protected reporting or activities permitted by an applicable open-source licence.

1. Free plans, trials, demos and beta features

A free plan is distinct from a time-limited trial. Its limits and availability are those disclosed when you enrol.

Trials and temporary demos may have an expiry date, restricted functionality or limited processing capacity. We will not convert free access into a paid subscription without your authorisation to the disclosed payment arrangement. Demo environments are for evaluation and should not be used as the sole location for important production content.

Beta and preview features may change, contain defects or be withdrawn. You should assess their suitability before using them for important production workflows. Any change to free or evaluation access does not remove your rights in Customer Content, applicable open-source software rights or mandatory legal protections.

1. Suspension and termination

We may suspend the affected part of the Services where reasonably necessary because of material non-payment, a serious security risk, unlawful use, substantial abuse or another material breach of this agreement. Where practical, we will explain the reason and provide a reasonable opportunity to resolve the issue. Immediate action may be necessary to prevent harm, comply with law or contain a security incident. Restrictions will be proportionate to the issue where reasonably possible. You may contact support to dispute an apparent error or request restoration. Either party may terminate the agreement for a material breach that remains unresolved after written notice and a reasonable opportunity to remedy it, unless immediate termination is legally justified. If we permanently discontinue a paid Service for reasons unrelated to your breach, we will normally give at least 30 days’ notice and refund prepaid subscription fees attributable to the unused discontinued period. Suspension or termination does not authorise us to erase unrelated information from your website.

1. What happens when the Services end

When a subscription ends, new paid cloud translation, synchronisation, premium support and other subscription-dependent functions may stop. You retain your rights in Customer Content and translations already delivered to you. Continued display on your website depends on retaining the relevant local data and required software configuration. For ordinary account closure, you may request an export of eligible cloud-held Customer Content in supported formats within 30 days after termination. We will provide a reasonable export opportunity, subject to identity verification, legal restrictions and security requirements. This export window is not a promise of indefinite storage. Information may subsequently be deleted or retained according to the applicable Data Retention Policy, processing agreement and legal obligations. Backup copies may remain until their normal replacement or deletion cycle. Account deletion does not remove copies held independently on your website or by third parties outside our control. Accrued payment obligations and provisions intended to survive termination continue to apply.

1. Warranties and limitation of liability

We will provide the contracted Services with reasonable care and skill and substantially in accordance with the agreed service description. Except for express commitments in this agreement and rights that cannot legally be excluded, we do not guarantee that the Services will be error-free, continuously available or suitable for every intended purpose. For business customers, and to the extent permitted by law, neither party will be liable to the other for indirect or consequential losses, or for lost business opportunities, anticipated savings or profits arising from this agreement.

Subject to the exceptions below, Languvia’s total aggregate liability to a business customer arising from the agreement will not exceed the greater of: (a) the fees paid or payable for the affected Services during the 12 months preceding the event giving rise to the claim; or (b) US$100. These exclusions and limits do not apply to fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, or any other liability that cannot lawfully be limited. They do not remove mandatory consumer remedies or prevent payment of an expressly owed refund.

The business-customer limitations above do not apply to you to the extent you are entitled to mandatory consumer protections inconsistent with them.

1. Complaints, governing law and disputes

Please raise service or billing concerns through support. Formal legal notices may be sent to the legal contact in Section 23.

We will seek to resolve disputes in good faith. Where the issue remains unresolved, either party may pursue the remedies available under the agreement and applicable law. These Terms are governed by the laws of [Country and applicable state or territory]. Subject to mandatory consumer protections and other legally required rights of access to courts, disputes will be subject to the jurisdiction of the competent courts in [City and country].

Nothing in these Terms prevents you from contacting a regulator, consumer authority or other competent body, seeking urgent legal relief or taking action before a legal deadline expires.

1. Changes and general provisions

We may update these Terms to reflect changes to the Services, legal requirements or reasonable operational needs.

For a material change affecting an existing customer, we will provide at least 30 days’ advance notice, unless a shorter period is necessary for legal compliance, urgent security measures or a change that does not adversely affect the customer. Changes apply prospectively. We will obtain renewed acceptance where required and explain any right to reject the change, cancel or receive an applicable refund. A change will not retrospectively remove accrued rights or reduce an expressly purchased service commitment without an appropriate contractual or legal basis. Neither party is responsible for a delay caused by events genuinely beyond its reasonable control, provided it takes reasonable steps to reduce the impact. This does not remove mandatory refund rights or justify retaining payment indefinitely for an undelivered service.

If a provision is unenforceable, the remaining provisions continue to apply where legally possible. A failure to enforce a provision is not a waiver of future enforcement. Neither party may transfer this agreement in a way that materially reduces the other party’s rights without consent, except where the law permits. A business transfer must preserve applicable contractual and data-protection obligations.

1. Contact information

Languvia Operated by: [Full registered legal name] Registered office: [Complete registered office address] Company registration number: [Registration number, where applicable] Legal notices: legal@languvia.com Privacy requests: privacy@languvia.com Customer support: Languvia’s website support page and authenticated workspace support system. These legal and privacy email addresses are the contacts currently published by Languvia.