Understand the issue
Connected sites can report translation and synchronization problems. Relevant diagnostics help identify what needs attention without asking you to share passwords or API keys.
LANGUVIA SUPPORT
Get help without starting from scratch.
Describe the issue once. Your workspace keeps support conversations and relevant website diagnostics together.
Safe recovery where supported
When automated recovery is enabled, Languvia can retry eligible jobs or deliveries and perform approved checks. Actions outside the safe recovery list require human approval. Recovery depends on the site being reachable and the type of failure.
A ticket for follow-up
Use a support ticket for unresolved problems. Supported automatic recovery workflows can create a follow-up ticket, but not every error creates a ticket automatically. Your ticket history shows recorded actions and replies.
Verified updates, not promises
A recovery is complete only after verification. Unresolved or higher-risk issues remain available for support review. Notifications depend on email configuration and delivery. We do not guarantee that every issue can be fixed within a particular number of seconds.
Security, data loss or billing concerns?
Open a ticket and describe the impact. Do not include passwords, API secrets, payment-card numbers or unnecessary personal information. An engineering notification is not the same as confirmation that an engineer is actively working on your case.