Refund & Cancellation Policy

1. About this Policy

This Refund & Cancellation Policy explains how cancellations, subscription changes and refund requests are handled by [Full registered legal name], operating as Languvia (“Languvia”, “we”, “us” or “our”).

It applies to purchases made directly from Languvia, including subscriptions for Languvia for WordPress, WooCommerce translation features and Languvia Newsroom. It also covers separately purchased translation capacity, professional review or implementation services where those services are expressly offered and ordered.

Read this Policy together with our Terms of Service and the pricing, billing and service conditions disclosed before your purchase.

Cancellation and a refund are different actions. Cancelling normally stops future subscription renewals.

Refund returns an eligible payment, in full or in part, under the conditions below. Nothing in this Policy excludes a cancellation, withdrawal, refund or other remedy that cannot lawfully be excluded.

2. Subscription charges and billing periods

Your purchase confirmation identifies your subscription, billing interval, price, currency and applicable taxes. Languvia offers monthly and annual subscription options, with plan-specific website, language and translation allowances.

A subscription fee pays for access to the contracted service and its included capacity during the applicable period. It is not necessarily calculated only on the translations you choose to generate.

Where you authorise automatic renewal, your subscription renews for the disclosed period until cancelled. We will provide renewal information and reminders where required by applicable law or the agreed subscription terms.

We will not convert free access into a paid subscription, charge an undisclosed overage or move you to a higher-priced plan without the required authorisation.

3. How to cancel your subscription

You may cancel automatic renewal through the subscription or billing controls available in your Languvia account.

When using those controls, complete the cancellation process and retain the confirmation. The confirmation should identify the subscription concerned and when the cancellation takes effect.

If the controls are unavailable, do not work or cannot be accessed, submit a cancellation request through Languvia support. You may also use the contact details in Section 17. You do not need to regain access to a locked account solely to notify us of your decision.

Unless you expressly choose immediate termination, cancellation takes effect at the end of your current paid subscription period. Your paid access continues until that period ends, subject to the Terms of Service. Uninstalling the plugin, disconnecting a website or stopping use does not itself cancel the subscription.

A valid, timely cancellation does not depend on a support agent approving your reason. Our own processing delay will not be used to justify an additional renewal charge after a cancellation that should have prevented it.

Cancelling future renewal does not automatically stop translation jobs already authorised. To stop ongoing processing, use the available job controls or contact support.

4. First purchases, renewals and annual plans

First subscription purchases

A first purchase does not automatically include an unrestricted money-back guarantee. Refunds are available where required by law, where an applicable purchase offer expressly provides one, or where the billing-error or service-failure conditions in this Policy apply.

We may also consider a goodwill refund for an accidental or unsuitable purchase, particularly where no meaningful service has been supplied. A goodwill review does not replace any legal entitlement.

Subscription renewals

An authorised renewal is generally not refundable solely because you forgot to cancel or did not use the renewed service.

However, we will correct a renewal charged after a valid cancellation, an unauthorised renewal or another verified billing error. Any applicable statutory renewal-cancellation rights also remain available.

Annual subscriptions

Cancelling an annual subscription normally prevents the next annual renewal; it does not convert the existing annual commitment into a monthly subscription.

Unused months do not automatically qualify for a partial refund. Where a proportional refund is due, we will calculate it using the amount actually paid for the affected service, including the applicable discount, rather than retrospectively charging the full monthly list price.

Plan changes

Any upgrade charge, downgrade effective date or credit will be disclosed before you approve the change. A downgrade does not automatically create a cash refund for the current billing period.

5. When a refund or billing correction applies

We assess requests according to the service purchased, the circumstances, the agreement and applicable law.

Circumstance How it is handled Duplicate payment or overcharge We refund the verified duplicate or excess amount. Charge after a valid cancellation We refund the amount that should not have been charged. Unauthorised or incorrectly processed transaction We investigate promptly, secure the account where necessary and correct any amount improperly collected.

Paid service not supplied, materially deficient or materially different from what was agreed We provide the remedy required by the agreement and applicable law, which may include correction, a price reduction or a refund.

Permanent discontinuation by Languvia for reasons unrelated to your breach We refund prepaid fees attributable to the unused discontinued service.

An applicable refund offer or statutory withdrawal right We apply that offer or legal entitlement rather than a less favourable general restriction in this Policy.

Where India’s Consumer Protection (E-Commerce) Rules apply, this Policy does not remove rights concerning services that are deficient, do not match agreed or advertised features, or are supplied late in circumstances covered by those rules. THC A monetary refund that is legally owed will not be replaced with account credit unless you freely agree to that alternative.

6. Translation usage, allowances and additional capacity

Translation allowances are service entitlements, not cash deposits. Unused included characters, language slots, website slots or processing capacity do not automatically have a cash-redemption value.

For ordinary change-of-mind requests, translation processing correctly performed and supplied as authorised is generally treated as consumed service, even if you later decide not to publish the result.

However, a record showing that a provider was called is not, by itself, sufficient reason to reject a complaint about an undelivered or defective service. Where a technical error causes incorrect metering or duplicate processing, we will investigate and restore the wrongly deducted allowance or refund the corresponding incorrectly billed charge.

For separately purchased capacity or add-ons, the expiry, rollover and refund conditions disclosed at purchase apply. These conditions cannot remove mandatory rights. Any permitted deduction for supplied service must use an agreed, explainable calculation. We will not invent a new per-character rate after a refund request or charge twice for the same usage already included in another deduction.

7. Translation quality, compatibility and service problems

Please report material translation, connection, synchronisation or publishing problems promptly so that we can investigate.

Provide relevant examples, such as the source text, affected language, website page, job reference or error message. We may request reasonable diagnostic information, but you should not send passwords, API secrets or payment credentials.

An ordinary stylistic preference does not automatically establish that a service is defective. Equally, describing a translation as automated does not excuse a failure to supply the contracted service with reasonable care and skill.

Where correction is an appropriate remedy, we will work to resolve the issue within a reasonable period. We will not require repeated, unsuccessful troubleshooting to delay a refund or other remedy that is already legally due.

A problem caused solely by an unsupported configuration or an unrelated third-party change does not automatically qualify for a refund. This does not apply where Languvia misrepresented compatibility or failed to meet an expressly agreed requirement.

8. Professional review and one-time services

Where you separately purchase human proofreading, editorial review, migration, onboarding or custom implementation, the accepted order must identify the scope, price, deliverables and cancellation conditions.

If you cancel before any work begins or authorised non-recoverable costs are incurred, we will refund the unperformed service.

If work has started, any lawful deduction must be limited to the agreed value of satisfactory work already performed and authorised, unavoidable costs clearly disclosed before purchase. We will provide an explanation of the calculation. We will not retain the entire payment merely because a small part of the work has started.

Completed work is generally not refundable solely because you later change your requirements. Rights relating to defective work, non-delivery, misrepresentation or statutory withdrawal remain unaffected.

9. Free plans, trials and promotional offers

A free plan carries no subscription payment to refund. Trial access is governed by the duration, limits and payment conditions explained when you enrol.

A trial will not become a paid subscription without the required authorisation. Where a trial includes an authorised paid conversion, the conversion date and cancellation conditions must be disclosed beforehand.

A promotional refund promise forms part of the applicable purchase conditions. We will not introduce new eligibility restrictions after purchase to defeat that promise.

Refunds ordinarily relate to the amount actually paid. Promotional credits that were provided without payment are not independently redeemable for cash unless the offer expressly states otherwise.

10. Statutory consumer cancellation and withdrawal rights

Some customers have legal rights to cancel an online purchase without giving a reason. These rights depend on the applicable jurisdiction, the nature of the contract and whether the customer is purchasing as a consumer.

For qualifying European Union service contracts, a withdrawal period generally runs for 14 days after the contract is concluded, subject to the applicable rules and exceptions. Qualifying United Kingdom distance contracts also generally provide a 14-day cancellation period.

Installing the plugin, signing in or starting to use Languvia does not automatically waive a statutory cancellation right.

Where you expressly request service during a cooling-off period, a proportionate charge for service supplied may be permitted only when the relevant requirements are satisfied. Different rules apply to fully performed services and qualifying digital-content supplies. We will not apply a digital-download exception automatically to an ongoing subscription.

You may exercise an applicable withdrawal right by sending a clear statement identifying the purchase and your decision to withdraw. You do not have to give a reason or use a particular form. Any legally required model cancellation form will also be made available.

These statutory rights are separate from a voluntary money-back guarantee and take priority over conflicting restrictions in this Policy.

11. How to request a refund

Submit your request through Languvia’s support system or the contact details in Section 17. To help us locate the transaction, provide your account email, the relevant product or subscription, and the invoice or payment reference where available. Explain whether you are requesting a billing correction, reporting a service problem, exercising a withdrawal right or asking for another refund.

Languvia’s support page directs billing concerns to the ticket system and advises customers not to include passwords, API secrets or payment-card numbers. Languvia For a service problem, supporting examples are helpful. A reason is not required where you are exercising a legal no-reason withdrawal right.

We may verify account ownership or purchasing authority before disclosing billing information or sending money to an alternative destination. Verification must be proportionate and must not become an unnecessary obstacle to a valid request. Please raise issues promptly. This request does not shorten any legal claim period.

12. Review, processing and payment of refunds

Review of your request We aim to complete the initial review of a routine refund request within 7 business days. We will explain the decision, any further information genuinely needed and any proposed calculation.

If the matter requires additional investigation, we will provide an update rather than leaving the request unanswered.

Processing an approved refund We aim to initiate an approved refund within 5 business days of approval. These are operational targets, not extensions of a legal deadline. Where the law requires reimbursement within a period measured from your cancellation notice, that deadline takes priority. For example, applicable UK cancellation rules generally require reimbursement for a service contract without undue delay and within 14 days of being informed of the cancellation—not 14 days after an internal approval.

Refund destination and deductions Refunds will normally use the original payment method. Where that is unavailable, we will arrange a lawful alternative with appropriate verification. We do not charge a separate cancellation or refund-handling fee. Any permitted deduction for services already supplied will be explained. Refundable taxes will be adjusted as required. We will not reduce a mandatory refund merely because our payment provider charges us a processing fee. Applicable consumer rules may require the original payment method and prohibit reimbursement fees. The time for a refund to appear in your account can depend on the receiving institution. We will provide an available refund reference and assist with tracing a delayed payment. Bank processing does not remove our responsibility to issue the refund when due.

13. What happens to access and translations

Cancelling renewal ordinarily leaves your paid access available until the paid period ends. Immediate termination or a refund covering the remaining subscription may end the corresponding paid access earlier; we will explain the effective date. After paid access ends, subscription-dependent cloud translation, synchronisation and support functions may stop. You retain your rights in your content and translations already delivered to you. Their continued display depends on your website retaining the necessary local data and supported software. For ordinary account closure, the Terms provide an opportunity to request an export of eligible cloud-held content within 30 days after termination.

Cancellation, refund processing and personal-data deletion are separate matters. Information is retained or deleted according to our Privacy Policy, Data Retention Policy and legal obligations.

14. Failed payments and account restrictions

A failed payment may result in notice, a communicated grace period or restrictions on paid processing. A failed payment is not a reliable substitute for cancelling renewal. Outstanding valid charges may remain payable, but we will not require payment of a disputed amount solely to let you stop future renewals. Suspension for a security issue or an alleged breach does not automatically cancel a valid refund entitlement. We will assess the payment, service supplied, circumstances and applicable law. We will not withhold a refund that is otherwise due simply because you submitted a genuine complaint, exercised a lawful payment-dispute right or published an honest review.

15. Complaints and payment disputes

If you disagree with a refund decision, reply to the ticket or contact the designated complaints contact in Section 17. Include the reference number and explain the point you would like reviewed. Where India’s Consumer Protection (E-Commerce) Rules apply, consumer complaints must be acknowledged within 48 hours and addressed within one month of receipt. These complaint-handling periods do not extend an earlier refund deadline. THC You may also exercise applicable rights through your bank, payment provider, consumer authority or a competent court. Contacting Languvia first is encouraged but is not a condition that overrides those rights. Where a payment-provider dispute is already open, we will coordinate the resolution to avoid duplicate reimbursement. We will not require you to surrender a legitimate dispute right as a precondition to assessing the matter.

16. Changes to this Policy

We may update this Policy to reflect changes in services, billing arrangements or applicable requirements. The published version will show its effective date and last updated date. Changes apply prospectively. An update will not retrospectively remove a refund promise, cancellation right or other entitlement attached to an earlier purchase. Where a change affects an existing subscription, we will provide the notice and obtain any acceptance required by the Terms of Service and applicable law.

17. Contact information

Languvia Legal operator: [Full registered legal name] Registered office: [Complete registered office address]